Hours
Reviews
Summary
"Great prices, and selection, and Brent and staff are very helpful"
"I loved the service it was great experience shopping here it was very positive."
"Best sales of all health food stores in the area!"
We've been loyal customers to the Cambridge franchise since it opened. There used to be two staff members who were extremely knowledgeable but sadly, ever since the store was under new management, they are no longer working there. The new staff are trying hard to accommodate inquiries by googling for answers which I really appreciate. However recently, when I inquired about some products to two new staff members, I soon became aware that they both had a personal hygiene or a diet-related issue and I had to leave the store immediately. It is my hope that this will be addressed. Thank you.
Adding another thing up here I also bought a sunscreen in August and it's only good until January of 24'? For $22? Sense what health food store has a "bags/purses upfront policy"? I'm shopping for shampoo and some security guard comes up to me and says that? At that point I refuse and I take the products I want to the front counter.... I asked the lady there if that is a policy and she had no clue. Pretty sure that's called DISCRIMINATION/PROFILING I'm not leaving my wallet with all my debit cards and personal IDs with some child that could steal it... GET BETTER SECURITY GUARDS GET BETTER WORKERS
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent visit to our health food store. We appreciate your concerns, and we would like to clarify our bag/purse policy to ensure transparency and a positive shopping experience for all our customers. Our store has implemented a "bags upfront policy" as part of our commitment to providing a secure shopping environment for everyone. We understand the importance of safeguarding personal belongings and maintaining a safe shopping environment for all our customers. Our intention behind this policy is solely to enhance security and prevent any potential theft or loss of personal belongings. It is not our intention to discriminate or profile any customer, and we sincerely apologize if this policy was not communicated effectively during your visit. We will ensure that our security guards and store staff are better informed and trained on our policies to prevent any misunderstandings in the future. We value your feedback as it helps us improve our services and maintain a positive shopping experience for all customers. If you have any further concerns or questions, please do not hesitate to reach out to our store management team. We are committed to addressing your concerns and ensuring your shopping experience with us is a pleasant one. Once again, we apologize for any inconvenience caused and appreciate your understanding.
They always have lots of great plant-based options, like my favourite Sweets From the Earth Chocolate Fudge Cake! Plus, the staff are always super friendly and helpful!
Thank you so much for your support.
I used to love shopping here. The staff were so friendly and helpful and there was always someone available. Apparently they are under new management now and most of the original staff have left except for two ladies. It definitely shows. The whole energy of the store has changed. There are hardly any staff working and most of the new ones either don鈥檛 have much knowledge of the products or they just don鈥檛 want to assist customers. Definitely not the welcoming, friendly store it used to be.
Thank you for your feedback. We will train our staff better so that next time you have a better experience while shopping here.
I used to like shopping here but after the last few times I wont be returning. The staff follow everyone around the store with security and stand over you / stare at you while shopping. They act as if everyone is a criminal and they are selling gold in the worst ghetto. Does not feel like a health store AT ALL. Luckily, there are plenty of other health stores in the area that offer the same products while being welcoming and are thankful for their customers.
We apologize for any discomfort you experienced during your recent visits. Your feedback is essential to us, and we are reviewing our security measures to ensure a more welcoming environment while maintaining safety. We value your loyalty and hope to have the opportunity to regain your trust. Thank you, Healthy Planet Cambridge team
Visited back yesterday and the lady on the counter (not sure her name) did a great job by swiftly accommodating me with my replacement product. Encountered her second time and she had a welcoming smile. I will keep coming back. Great job 馃憤
Dear Mohammed, Thank you for sharing your positive experience with us! We are thrilled to hear that our staff, provided you with excellent service during your visit. We take pride in delivering top-notch customer service, and it's rewarding to know that our efforts have made a lasting impression. Your kind words and support mean a lot to us, and we look forward to welcoming you back soon. If there's anything we can do to make your future visits even better, please don't hesitate to let us know. Best regards, Healthy Planet Cambridge team
A nice bright, clean and well kept store. A good variety of supplements, beauty supplies and grocery items. Healthy Planet has the best prices in the area for the supplements that I take on a regular basis. The service is just okay, it would be nice if staff engaged more with customers on the floor. At the cash counter the staff is usually nice and polite.
Asked if a product could be ordered from the website and delivered to the store for pick up, they said yes. They ordered it and told me it would be two weeks, two weeks go by nad no call. I call them back, a lady kept changing her story, telling me it hasn't been ordered, then that it was back ordered then that it would be two to three weeks and that I just had to keep waiting. A week later I get a call saying they can't order it because it's online only! Like three weeks to attempt to place an order??? Three weeks to look into a product? And also why are you lying to your costumers ? Never again.
Dear Melissa, We deeply regret the frustration you experienced with our service, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable in helping us identify areas for improvement, and we're taking your concerns seriously. The miscommunication you encountered is not reflective of our standards. We understand the disappointment you must have felt, and we're working to ensure that this doesn't happen again. Please know that we are taking steps to enhance our processes and provide accurate information to our customers. We truly value your patronage, and we're committed to making things right. If you would be willing to give us another chance, we would be more than happy to assist you personally to ensure a seamless experience. Once again, our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.
Visited Cambridge branch of healthy planet today earlier. Great staff, helped me to get the right product. Definitely visit soon. Great place to Have all your healthy food quick and easy
Every time I walk into the store I am greeted with a smile and a hello. They are very helpful at finding everything for you. There rewards program is great
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you have consistently received friendly greetings and helpful assistance during your visits to our store. At Healthy Planet, providing excellent customer service is at the core of our values, and we are delighted to know that our team has been able to make your shopping experience a pleasant one. We are glad to hear that you find our rewards program great! We designed it with our customers in mind, aiming to offer valuable benefits and rewards as a token of our appreciation for your continued support. Your kind words and positive feedback mean the world to us, and they motivate us to continue striving for excellence. We are committed to maintaining the same level of exceptional service and ensuring that each visit to our store leaves you with a smile. If you ever need anything or have any suggestions for how we can further enhance your shopping experience, please don't hesitate to reach out. We value your loyalty and look forward to welcoming you back to Healthy Planet soon!
